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I visited the shop for the 1st time to order a couple of hooded logo tops for my son on the 8th August. I was informed they'd be ready in 2 weeks, so after 3 weeks I returned in person to collect them (already paid for). Affter queuing for 15 minutes, I was informed rather abruptly that they hadn't arrived and that they would call me when they had. I asked when this would be & would it be for the start of the school term and was informed yes. After a week (and 3 days before term started) I hadn't heard anything and called to enquire. Again, I was informed rather rudely that 'THEY would call ME when they arrived as they'd already told me. No apology or anything. 1 day before school term started I called again (no call from them) & was informed that they had not received them from the manufacturer and had been ordered again! Unbelievable! Not only had I had to wait 5 weeks for 2 tops but the manners of the staff there was awful. I most definitely will be going to Kershaws in Brighouse in future - wish I had in the 1st place    12-09-17

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