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Unless this is your last resort, I advise to anyone to avoid Stitch Express in Halifax at all cost. Do not go there, unless you like to be spoken to in an extremely rude manner. I am not one of those unfriendly people. I am known for having a friendly, open and understanding personality. However, the Stitch Express Team prefer to be short with a new smily customer. When I explained that my dress needed to be altered, they cut me off by saying "we can´t do it". No further explanation. When I asked why, the lady turned around to her colleague moaning "please explain it to her". As if I was retarded. Her colleague wasn´t more helping either and gave a very brief but just as rude explanation to why they could not alter the dress. I wished them an nice day and left very frustrated. It is not the fact that they turned me away that was so frustrating. I´d rather be told that they feel they don´t have the necessary skills to alter the dress, instead of them possibly ruining it. But the frustration resulted in the way they treat potential new customers. I it had been said in a kind way, or maybe with a smile, I surely would have understood.
Regarding their skills, there is nothing I can say about that, because I wasn´t given the chance to become a customer. And after this negative experience, I don´t think I ever will.   02-09-14


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